Refund Policy
Effective Date: 17/02/2026
At Raysoft Services™, we strive to provide high-quality software, license keys, subscriptions, and services.
Please read our refund policy carefully before making a purchase.
1. General Policy
- All sales are final.
- No refunds, returns, or exchanges once a purchase has been completed unless you qualify for an exception listed below.
- By purchasing a license key, subscription, or service from us, you agree to this no-refund policy.
2. Exceptions
- Software Issues: If the software you purchase is defective, corrupted, or unusable due to an error on our end.
- Service Errors: If a subscription or service cannot be delivered or provided due to an error or failure on our part.
3. Non-Refundable Situations
- Accidental purchases or buyer’s remorse.
- Incompatibility with your device, system, or network unless explicitly stated in the product description.
- Issues caused by misuse, modification, or third-party interference.
- Customer not being able to set it up correctly.
- Cryptocurrency payment value changes or transaction errors outside our control.
4. How to Request a Refund (If Eligible)
- Contact us within 7 days of your purchase.
- Provide your order number, proof of purchase, and details of the issue.
- Allow us reasonable time to investigate and attempt to resolve the issue before a refund is considered.
5. Refund Method
- Approved refunds will be issued through the original payment method (Stripe, Paypal, or cryptocurrency).
- For cryptocurrency transactions, refunds will be processed at the equivalent value in USD at the time of the original purchase (not based on market fluctuations).
10. Changes to This Policy
- We may update this Refund Policy from time to time.
- The updated version will be posted here with a new effective date.
11. Contact Us
- You can contact us through our discord ticket system.